http://smasystems.wordpress.com Discussion on IT Service Management Thu, 24 Mar 2011 15:59:00 +0000 en hourly 1 http://wordpress.com/ http://s2.wp.com/i/buttonw-com.png http://smasystems.wordpress.com http://smasystems.wordpress.com/2010/06/03/it-survey-key-findings-on-reporting-needs/ http://smasystems.wordpress.com/2010/06/03/it-survey-key-findings-on-reporting-needs/#comments Thu, 03 Jun 2010 15:12:16 +0000 Janet at SMA http://smasystems.wordpress.com/?p=517 ]]> http://smasystems.wordpress.com/2010/06/03/it-survey-key-findings-on-reporting-needs/feed/ 0 Janet at SMA http://smasystems.wordpress.com/2010/06/03/it-survey-ad-hoc-and-summarized-dashboards-very-important/ http://smasystems.wordpress.com/2010/06/03/it-survey-ad-hoc-and-summarized-dashboards-very-important/#comments Thu, 03 Jun 2010 13:39:31 +0000 Janet at SMA http://smasystems.wordpress.com/?p=503 ]]> http://smasystems.wordpress.com/2010/06/03/it-survey-ad-hoc-and-summarized-dashboards-very-important/feed/ 0 Janet at SMA http://smasystems.wordpress.com/2010/05/17/whats-the-1-question-on-heat-9-5/ http://smasystems.wordpress.com/2010/05/17/whats-the-1-question-on-heat-9-5/#comments Mon, 17 May 2010 18:40:01 +0000 Janet at SMA http://smasystems.wordpress.com/?p=488 ]]> http://smasystems.wordpress.com/2010/05/17/whats-the-1-question-on-heat-9-5/feed/ 3 Janet at SMA http://smasystems.wordpress.com/2010/05/13/whats-on-the-minds-of-it-professionals-reporting-preferences/ http://smasystems.wordpress.com/2010/05/13/whats-on-the-minds-of-it-professionals-reporting-preferences/#comments Thu, 13 May 2010 18:18:22 +0000 Janet at SMA http://smasystems.wordpress.com/?p=466 ]]> http://smasystems.wordpress.com/2010/05/13/whats-on-the-minds-of-it-professionals-reporting-preferences/feed/ 0 Janet at SMA http://smasystems.wordpress.com/2010/05/10/wikipedia-and-dashboards/ http://smasystems.wordpress.com/2010/05/10/wikipedia-and-dashboards/#comments Mon, 10 May 2010 19:25:47 +0000 Janet at SMA http://smasystems.wordpress.com/?p=443 ]]> http://smasystems.wordpress.com/2010/05/10/wikipedia-and-dashboards/feed/ 0 Janet at SMA http://smasystems.wordpress.com/2010/05/06/it-higher-education-how-do-your-issues-compare/ http://smasystems.wordpress.com/2010/05/06/it-higher-education-how-do-your-issues-compare/#comments Thu, 06 May 2010 19:26:58 +0000 Janet at SMA http://smasystems.wordpress.com/?p=430 ]]> http://smasystems.wordpress.com/2010/05/06/it-higher-education-how-do-your-issues-compare/feed/ 0 Janet at SMA http://smasystems.wordpress.com/2010/05/06/what-you-dont-know-cant-hurt-you-right/ http://smasystems.wordpress.com/2010/05/06/what-you-dont-know-cant-hurt-you-right/#comments Thu, 06 May 2010 18:59:57 +0000 Janet at SMA http://smasystems.wordpress.com/?p=424 ]]> http://smasystems.wordpress.com/2010/05/06/what-you-dont-know-cant-hurt-you-right/feed/ 0 Janet at SMA http://smasystems.wordpress.com/2010/05/04/heat-software-tip-hiding-the-call-logging-dashboard/ http://smasystems.wordpress.com/2010/05/04/heat-software-tip-hiding-the-call-logging-dashboard/#comments Tue, 04 May 2010 14:40:16 +0000 Jen at SMA http://smasystems.wordpress.com/?p=415 ]]> http://smasystems.wordpress.com/2010/05/04/heat-software-tip-hiding-the-call-logging-dashboard/feed/ 0 Jen at SMA http://smasystems.wordpress.com/2010/04/27/heat-software-tip-customized-unified-login-id/ http://smasystems.wordpress.com/2010/04/27/heat-software-tip-customized-unified-login-id/#comments Tue, 27 Apr 2010 19:11:38 +0000 Jen at SMA http://smasystems.wordpress.com/?p=395 ]]> http://smasystems.wordpress.com/2010/04/27/heat-software-tip-customized-unified-login-id/feed/ 0 Jen at SMA http://smasystems.wordpress.com/2010/04/21/knowledge-management-no-brainers/ http://smasystems.wordpress.com/2010/04/21/knowledge-management-no-brainers/#comments Wed, 21 Apr 2010 18:51:42 +0000 Janet at SMA http://smasystems.wordpress.com/?p=384 ]]> http://smasystems.wordpress.com/2010/04/21/knowledge-management-no-brainers/feed/ 0 Janet at SMA